JG
Jadeine G

1 reviews | Active since Sept 2024

26 Mar 2025, 17:48

Theft by contract/disgusting service

It is safe to say that since last year I’ve been writing reviews for Vodacom’s attention as this is the only time they respond promptly and let me tell you I can now officially say I am done begging for my rights as a consumer , I am done asking you guys to do your jobs , no one by far all the way up to management is competent in completing a task let alone doing there jobs!!

I will not be paying u Vodacom , I logged in today to find my data bill increased by R75 ??? Why ?? How ??? Yet again an additional R10 for contract cover I didn’t authorize or even ask for.

I started by signing up my contract that I could afford at R530 pm now I sit with a bill of R700+

I’ve asked the questions , I’ve done the homework, I’ve enquired , I’ve begged and pleaded and yet these issues from August 2024 have not stopped!!!

I lost hours of work time sitting on the phone with u guys , I lost airtime have to call you , I’ve lost money paying incorrect bills. NOW I AM DONE!

You are in breech of contract and I will not pay for a service I don’t receive.

U are quick to cry for your money when short payments are made but u bill and ***** from your customers MONTHLY!

new flash - I am blacklisted already - so cut my phone line but I refuse to pay for a service I don’t get. As a customer it’s is disgusting to have had to deal with such poor service !

Thank you

0
Replies (1)
Vodacom
Vodacom's reply27 Mar 2025, 08:15
Official
 Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via Whatsapp to request your personal details
 
Regards,
 
Vodacom Consumer Website Team