VN
Vanasveri N

1 reviews | Active since Feb 2018

27 Jul 2019, 08:37

Theft by cheating

Vodacom is cheating customers by debiting accounts before the due date. Service is then cut. Notification is received after the suspension.

When payment is made, reconnection is delayed for days. Apparently the reconnection team does not work on weekends and leave st 4pm.

I've had this now for the 2nd month. Despite paying the 30 July payment now as well, I face a whole weekend with no service.

This will result in them being paid for the days of no service. That is theft by cheating.

0
Replies (1)
Vodacom
Vodacom's reply27 Jul 2019, 12:39
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,