*****, theft and misleading customers online

Since the 4th of Dec , with online sales due to my 2 Red VIP contracts I pay for every month for years, I have been misled, theft and *****. Despite of all the numerous phone calls , the dispute is not resolved.
I was due for upgrades for both my phones, to make to deal they offered me items, which still one of them
Is missing on their system?
I got evidence to show.
Promised goods are missing from the system, and inconsistent stories are being told.
In the mean while, after years of being a loyal
VIP customer, they changed me one contract to a lower plan, without my knowledge. They promiss me everyday they going to get back to me with feedback. This influences my business, and it is ********.
Legal action is also considered.
I have been struggling with this issue since 4th of Dec, all staff, promise me proper feedback.
All calls are not adhered to which is promised.
The call branch or agent for them is Mondo Rewards, things are conveniently being changed as we go along. A lady called Portia was the sales lady.
All calls are recorded.
It is *******, the network is *******, and top managers agree that it does not make logical sense. However, they don’t resolve the issue.
This is n terrible reflection on Vodacom, however they have also not kept to their promiss. It takes hours out of my day, with no success. Online upgrades seems to be *******.

Good day,

The outcome of your recent dispute for your contract has been found valid.
Please contact *** for further feedback.
Reference Number: RCO623265



Take Care,
The Mondo Team

A week ago I once again spended hours on the phone with Mondo/ Vodacom.
They resolution was at first to collect all devices and start over? After nearly 3 months?
If they collect it, it causes immense damage to my business.As there would be no ways to do business without it? Creating more chaos then they already did. The device (the device they added for me being a loyal customer and make the deal) are being charged for now???
To be on my old red VIP package I been on for the last 10years, quote is R2000 more if I just want to go back to what I had. Never the less I had 2 VIP packages, and never gave concent to change it. Or it feels like I am being forced to be without telephone lines until they sort it out, which would be a huge loss again? My business will not be able to operate These are my 2 choices. After my last call with Mondo said it would be set right.
This is now today's call after I thought it's been settled.
This is probably the worst customer care, resolutions and accountability I have ever experienced. If the investigation was valid, and this is what is occurring. This feels like *******, and one huge mess from their side. ******* and misleading to say the least. I can't even change service providers, because now I am contracted in with them. This is ********.