Theft, ***** and misleading.

Since the 4th of Dec , with online sales due to my 2 Red VIP contracts I pay for every month for years, I have been misled, theft and *****. Despite of all the numerous phone calls , the dispute is not resolved. I was due for upgrades for both my phones, to make to deal they offered me items, which still one of them Is missing on their system? I got evidence to show. Promised goods are missing from the system, and inconsistent stories are being told. In the mean while, after years of being a loyal VIP customer, they changed me one contract to a lower plan, without my knowledge. They promiss me everyday they going to get back to me with feedback. This influences my business, and it is ********. Legal action is also considered. I have been struggling with this issue since 4th of Dec, all staff, promise me proper feedback. All calls are not adhered to which is promised. The call branch or agent for them is Mondo Rewards, things are conveniently being changed as we go along. A lady called Portia was the sales lady. All calls are recorded. It is *******, the network is *******, and top managers agree that it does not make logical sense. However, they don’t resolve the issue. This is n terrible reflection on Vodacom, however they have also not kept to their promiss. It takes hours out of my day, with no success. Online upgrades seems to be *******.