Hellopeter
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1 reviews | Active since Mar 2016

06 Nov 2019, 07:35

Theft and ***** by Vodacom

In the month of August I received a call from Vodacom to upgrade my one contract. I declined the upgrade and asked that the contract be closed. On 05/09/19 I received a call w.r.t. the upgrade of another contract (I have a recording of this call). I asked the consultant to send me details of the new contract proposed and he said that a SMS will be send and the change will only happen when I confirm on the SMS. I asked him to confirm that the firts contract mentioned is closed. He confirmed as such. I never received the SMS. In the beginning of October I see that the fist contract is still being deducted! I went to a Vodacom store and found that the first contract is not cancelled and my second contract was changed without my consent! That is *****! The store corrected the second contract and put me on the phone with Vodacom offices w.r.t. the first contract. The lady on the other side stated that the fist contract will be closed. It is now 06/11/19 and the fist contract is not closed and still being deducted! That is theft and I want this to be resolved ASAP or this will be taken further.

0
Replies (2)
Vodacom
Vodacom's reply06 Nov 2019, 09:06
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team 
's update05 Dec 2019, 15:09
Reviewer Update
Someone phoned me from Vodacom to clear the problem. However, nothing came of this. The contract is STILL active and money for this contract was still deducted from my account at the beginning of December. I will be logging a complaint now at ICASA as Vodacom staff has no interest in solving the issue.