Theft!
For the past few months this most stupid nonsense has been happening. I made use of the airtime allowance function (which gives me R16 worth of data everytime). HOWEVER the notice of this transaction goes to my dad's number!!! Also he gets a R16 deducted everytime I use the service AND when I recharge the R16 is deducted from ME TOO!!!!!!! THIS MEANS THAT VODACOM ROBS MY DAD OF MONEY AND GETS IT FROM ME TOO!!!!! I have been to the store to report it and i got confirmation that its been sorted. Today i bought R100 airtime from and my dad got ANOTHER message about deducting R16!!!!! better fix this nonsense before I take this network to the papers. This is theft, and it's happened REPEATEDLY!!!!!
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Replies (2)
Vodacom's replyOfficial
12 Jun 2018, 22:35Dear Customer,
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply12 Jun 2018, 22:35
Official
Dear Customer,
Thank you for making us aware of your complaint.
A consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
13 Jun 2018, 10:21Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,
Vodacom's reply13 Jun 2018, 10:21
Official
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team(SA)
Best regards,