THEFT

During my visit to South Africa from 7 August till 14 September I bought over Two thousand five hundreds worth of airtime and data. Vodacom experienced a technical problem with their system and customers lost their data and airtime in this process. I received a message that my data was depleted and that I was paying out of bundle data rates. I used my airtime to purchase another 10GB of data. The next day I received a message from Vodacom apologising for their mistake and promising to reinstate the lost data and airtime. I lodged a complaint as now I had to much data and since I would be returning to Europe I will loose this data I bought unnecessary due to Vodacom's technical issues! I asked for a refund. The lady at Customer service gave me a reference number A2-6GX5-O5OXC and assured me that this would be resolved. Just before I departed for Europe I received a text message from Vodacom that no reverse transactions can be done on my account. This is theft from Vodacom's side and they will loose me as a Customer. It is not the first time for such behaviour from Vodacom. In the past they suspended my number and stole the airtime I had left on my account which was over One thousand Rand. Such behaviour by a company should not be tolerated and it would be wise to close down any company who conduct a service or business in such a matter!