Theft
<p>Vodacom is billing me over R1000 for some content services via some external company I know nothing about. They are automatically adding this via debit order and then just pretend that it has nothing to do with them. They collude with other ********** and then pretend not to be involved. I have a contract with Vodacom and don't give them permission to bill me on behalf of their other ******* partners. Logging support calls with Vodacom as usual gets you nowhere, all they do is tell you its not their problem. I want this fixed asap.</p>
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
28 Jul 2017, 15:23Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply28 Jul 2017, 15:23
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
's updateReviewer Update
29 Jul 2017, 09:05Soon... Something Vodacom knows nothing about.
's update29 Jul 2017, 09:05
Reviewer Update
Soon... Something Vodacom knows nothing about.
Vodacom's replyOfficial
29 Jul 2017, 09:50Good Day,
Thank you for your patience.
I've responded to you via SMS with feedback.
Regards,
UW
Best regards,
Vodacom's reply29 Jul 2017, 09:50
Official
Good Day,
Thank you for your patience.
I've responded to you via SMS with feedback.
Regards,
UW
Best regards,
's updateReviewer Update
29 Jul 2017, 10:28Offering to pay about R330 after de*****ing me for more than R1200 is the type of offer you can shove. You will refund every cent. Further to this you can stop prompting me to lodge a complaint against your ******* 3rd pary on whose behalf you are de*****ing me. I am lodging complaints against Vodacom - the money is being ****** from my bank account by Vodacom. I will also be cancelling my debit order. Took Vodacom weeks to deflect this issue with no intention of resolving it. Done with Vodacom, will subscribe with your competitors.
's update29 Jul 2017, 10:28
Reviewer Update
Offering to pay about R330 after de*****ing me for more than R1200 is the type of offer you can shove. You will refund every cent. Further to this you can stop prompting me to lodge a complaint against your ******* 3rd pary on whose behalf you are de*****ing me. I am lodging complaints against Vodacom - the money is being ****** from my bank account by Vodacom. I will also be cancelling my debit order. Took Vodacom weeks to deflect this issue with no intention of resolving it. Done with Vodacom, will subscribe with your competitors.