CG
Catherine G
1 reviews | Active since Jan 2017
20 Jan 2017, 10:07
Theft
<p>I had a contract with Vodacom - Account Number: I ********** , which ended on 12th January 2017. I retained my number by converting it to Prepaid. And now ported my number over to Telkom and using their prepaid services. However, in December 2016, Vodacom deducted R798 more than they should have from my bank account. I raised a query and I got an SMS saying they will give me a credit note of R798. However, as my contract was ending, I phoned them on the 9th January and told them to refund that money into my bank account as I am no longer having any contract with them. I was put through eventually to Solutions Dept and Service Request was logged and I was given a Ref No: S4-N992Q-QR6VS. I was told it would take 7 working days - which would take it up to 17th January. As at today - 20th January, money still not paid in. I contacted Vodacom again 082 111 - around 10 times as I was constantly cut off. I was told that I am no longer on the system, they cannot find my query and I have to go through to Subscription Collections as they can view my information. I eventually got through and spoke to Tesengo and she could see the Credit Note, but nothing was done with regard to refunding my money into my bank account. Then I was cut off. I require my money to be paid back as soon as possible, now with interest retrospective since deduction date 31 December 2016 until money is refunded. This is out and out ***** and theft and I have had endless problems with Vodacom double deducting money, **********ly charging me for transactions I did not make, which is why I chose to not renew my contract with them. Please would you be able to assist me here. When phoning the Call Centre, I even asked to speak to a Manager (someone Senior) - and I got the name of Thomas. She did not know his surname. Then I was cut off. I called again and asked for Thomas and was told that no such person works there......So I am now looking to you to assist as I am clearly been given the run-around and this indicates to me that there is huge ***** and theft going on and it's been covered up. Your assistance is much appreciated and looking forward to a prompt resolution of this. Regards, Catherine</p> <p> </p> <p> </p>
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Replies (2)
Vodacom's replyOfficial
20 Jan 2017, 12:05Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply20 Jan 2017, 12:05
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Best regards,
CG
Catherine G's updateReviewer Update
02 Feb 2017, 09:43so, I note Vodacom just summarily deducted R667.85 off my bank account – totally and blatantly disregarding my instruction not to offset the money Vodacom overcharged me with in December (R798.00) – as a credit note, but that it must be paid back into my bank account.
I do not have an itemised billing for Invoice B ********** 63 – which shows a total amount of
R1 465.85. I require this itemised billing to be sent to me immediately. I was just emailed a statement, which does not show what this amount has been made up of.
This query has therefore not been resolved!!! I urgently await my ITEMISED BILLING, for Invoice B ********** 63 as I am concerned that more money has been ****** and *****ently deducted from my account now - I will need to verify said amount of
R1 465.85. One would think that Vodacom would do everything in it's power to improve on their brand and their ethics and to retain their clients - I am no longer with this company for the very reason of ongoing ***** and theft. And I am not an isolated case. Speaking to countless people about this, every single one of them have experienced same and issue never resolved.
CG
Catherine G's update02 Feb 2017, 09:43
Reviewer Update
so, I note Vodacom just summarily deducted R667.85 off my bank account – totally and blatantly disregarding my instruction not to offset the money Vodacom overcharged me with in December (R798.00) – as a credit note, but that it must be paid back into my bank account.
I do not have an itemised billing for Invoice B ********** 63 – which shows a total amount of
R1 465.85. I require this itemised billing to be sent to me immediately. I was just emailed a statement, which does not show what this amount has been made up of.
This query has therefore not been resolved!!! I urgently await my ITEMISED BILLING, for Invoice B ********** 63 as I am concerned that more money has been ****** and *****ently deducted from my account now - I will need to verify said amount of
R1 465.85. One would think that Vodacom would do everything in it's power to improve on their brand and their ethics and to retain their clients - I am no longer with this company for the very reason of ongoing ***** and theft. And I am not an isolated case. Speaking to countless people about this, every single one of them have experienced same and issue never resolved.