THEFT

<p>Vodacom are *****s. I recharged my account with R 160.00 last night at 21:05pm. Recharge was successful and Vodacom awarded me with extra R80.00 to use by 00:00 the same day. So that gives me R 240.00 airtime available. I did not use my phone, make any calls or use any data. It was in my pocket.</p> <p> </p> <p>4 minutes later at 21:07pm when trying to make a call it says I have insufficient funds. Check my balance and it is R 0.00. R 240.00 gone in 4 MINUTES of not using my phone!!</p> <p>Besides the fact that I spent 30min trying to speak to a consultant, because they would answer and just hang up. Eventually I got through to someone and got the general story that I'm on an LTE Network and it is using a lot of data and also because I have an iPhone 6s. I know very well how my phone works and that apps use data while running in the backround. I've been using data for years and this specific phone with unchanged settings for a year now and never ever have I came accross anything like this. And apperently a lot of people always have these quiries and I should just downgrade to normal 3G. STOP THROWING THESE STUPID EXPLANATIONS AT PEOPLE!</p> <p> </p> <p>Later that night I re-charged again with R 20.00 because I was scared it would be gone off my balance too and it was! In less then a minute that R 20.00 vanished without making any call or text or data!</p> <p> </p> <p>This morning I called Vodacom again, similar story as that there system says that I used data and that's where my money has gone. Until I asked for a full detailed statement and all of a sudden they want to call me back as their system is not working and not showing my usage. What a coindence!!!!!! Because most probably there was no usage to record and you ***** from people! </p> <p> </p> <p>I'm stuck with a phone with no airtime, hence not able to do business, and spendind time getting hold of consultants over the phone and writing these complaints. </p> <p> </p> <p>Vodacom has done this to people so many times it's unaccountable for. And then they want us to send emails and etc to resolve issues wasting more of our time and taking weeks to resolve. </p> <p> </p>