AM
Atlegang M

1 reviews | Active since May 2018

08 Jul 2025, 21:52

THEEEEE SLOWEST LTE CONNECTION

During the Black friday sale of 2023, I signed up for the home internet package connection at Vodaworld, in which the consultant explained to me that the Maximum speed would be 50 MBps. I signed up for the 24 month package. However, over the last few months, the internet speed has been so unbearably slow, that we cant even watch tv and when ever I do a speed test, it clocks a speed of of less than 1 MBps. Surprisingly in another section of Toekomsrus, the speedtest reports speeds of more than 100 Mbps. I am of the view that the LTE towers in our section of Toekomsrus is not able to deliver the speeds that are sufficient for our needs at home. I would like Vodacom to check their equipment please. My contract is due for upgrade and I am now considering switching to Fibre, as the connection is more reliable.

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Replies (1)
Vodacom
Vodacom's reply09 Jul 2025, 08:09
Official
  Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via WhatsApp to request your personal details.  Regards,  Vodacom Consumer Website Team