Thee most disconcerting claims process I have ever experienced

I have had thee most horrible experience while claiming for my cell phone with vodacom and their *********** administrator being Finrite. Yesterday morning I made a claim and subsequent to proving all the necessary documentation my claim was approved for a maximum of R2900 and when I questioned this the approved amount was subsequently changed to a maximum of R3500.

With this STILL not being correct I enquired further and provided more than sufficient proof (monthly statements i receive from Vodacom) of the fact that I am covered for R3500-R5000 a team leader by the name of Primrose then claimed that I changed my cover in May 2021 (Mind you I never even had any engagement with Vodacom in May) and when I requested proof thereof she responded by saying ‘I have been over paying my premium’- shocking!

Earlier I requested her to provide me with the head of department and CEO email address and she instead provided me with a general complaints email address, when i "escalated the matter" by sending an email to that complaints mail box guess what? THE VERY SAME PRIMROSE RESPONDED to my 'escalations' mail talk about a serious JOKE!