Theatre of the absurd

So here I sit months later with my phone still not working, and Vodacom telling me I am still in arrears. Well therein lies a story. After finally being contacted by the hello Peter team at Vodacom, I am told there is no record of a credit to my account agreed to because my SMS's did not work for around 6 months. Thankfully, after telling the guy to do some digging, he finds a record of the credit. But, there is no way in which I can reconcile how this has been spent because he sends me a raw spreadsheet which I cannot make head nor tail of.

He says the accounts department will get back to me to resolve this and the fact they are not taking payment from my FNB account...and nothing.

The powerlessness one feels is absolutely overwhelming. How the CEO of a company like this can preside over such incompetence and indifference absolutely staggers me.

Thank god for WiFi and WhatsApp is all I can say. I can only dream of a world in which cell phone companies like this become irrelevant to my life.