1 reviews | Active since Nov 2016

02 Nov 2016, 09:21

The yearly data fix *******

<p>This is now the third year running that this has happened and it's ALWAYS around this time of year. In 2014 I was billed over R5000.00 on "data" costs. 2015 over R6000 and this year... guess what R7000. It is clear nobody even gives a dam as I have been through every possible channel and all they can tell me is that they will send me a printout out of the usage. I work from home and have wireless Internet so these charges are ludicrous. I have also requested that once my "included data" runs out that they cut services until I top up to avoid the MOST REDICULOUS out of bundle rates I have ever experienced. Your top up service doesn't work correctly and then I am left to fit a bill I should not be liable for. I now cannot pay for my rent as a result... thanks Vodacom sincerely - Data****</p>

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Replies (1)
Vodacom
Vodacom's reply02 Nov 2016, 10:40
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

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Regards,
Vodacom Consumer Website Team

Best regards,