the wrost service

i am so dissapointed in the service i have recieved from this well knowsn company , i ap**** for a new contract online a week a ago and not to lie the service ffrom the call centre telephinically is amazing i got the service i deserved from Rukayah shaik , but unfortunatley ue to the device that could not be delivered in time as i need the device before the 15 october i had to cancel the online approved contract and was asked to go into store for a faster assistance , i than went to the centurion mall branch and went to than apply for the new contract in sitore hoping the service is faster and i would get the device immediatley which was friday the 10th october 2025 , went in store explained my situation i was than helped to apply for a new contract and was told to wait 3-4 hours to be approved , which is a long time of waiting but because i needed it i waited that long , in about 3 hours i went back to the store and was told i am approved the relief i had but the consultatnt told me i need to just wait 2 minutes as she is just finishing with a client , i ended up waiting for over an hour more just to get told there was a problem and everything is pending or cancelled and i had to wait 4 more hours to get re approved , here i was already angry and because i live far from the store i told the lady to redo it and call me there after and specifically told her what device i wanted , i than left and got a call on saturday thye 11th october saying i am approved me so excited that everything is fine now only to realize the package i wanted and what the lasy approved me for is not wht i wanted or can afford the disspointment in me , because now for almost the 3rd time we now have to wait again for another approval for what i actually initially told them i want , i have never been so dissapointed in customer service before its as if a client that takes a lower contract or package is not priority trying to get me to take higher packages that i initially made it clear i wanted a spcific package and till now the 13th october 2025 at 10.28 i have still not recieved any communication at all of my approval or anything in regard to the package i told them i needed , in my years of dealing with clients i feel every client should be treated equal irrespective of the purchase this kind of behaviour is so dissapointing .