HW
Hendrik W

1 reviews | Active since Feb 2016

30 Nov 2023, 14:19

The worst Vodacom treatment I ever revcieved.

I have used Vodacom for years, and the service I received in the last 2 months is beyond appalling.

I was phoned by Vodacom in October because the contract I was on was going to be discontinued and we needed to be migrated to another package at no extra costs. Needless to say, This is not the case. I am now paying ALLOT more than agreed upon. They have not kept to their word of keeping my costs the same and now I am struggling to get hold of them to reverse the mess they have made.

I am extremely unhappy with the way they have handled this whole situation. And to make matters even worse, their billing department phoned me with nonsense information and a massive attitude. I feel ****med by a respected company that is supposed to be the number one mobile service company in South Africa.

Shame on you Vodacom. Absolutely disgusted by you. If this is the way loyal customers are treated, you do not deserve the business you have.

0
Replies (2)
Vodacom
Vodacom's reply30 Nov 2023, 14:21
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 
 
HW
Hendrik W's update30 Nov 2023, 14:28
Reviewer Update
I do not need a generic reply. I need a solution to the insulting behaviour and bad service your company is providing.