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Pearl M
1 reviews | Active since Nov 2022
25 Nov 2022, 12:02
THE WORST TO HAVE A CONTRACT WITH!!!
Please do advise me why you have not been collecting your debit orders and messing up my credit profile? My salary date is the 25th of each month, this is also the date I advised you to collect when I signed up for your contract, however, you debit on the 1st of each month. I did not mind as you would take your money, however seemingly you decided to stop altogether and now I'm in arrears!!! Who told you to debit on the 1st? Why are you not debiting on my salary date? WHY HAVE YOU NOT BEEN DEBITING FOR THE PAST FEW MONTHS?????!!! FIX THIS MESS AND MY CREDIT PROFILE!!!
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Vodacom's replyOfficial
25 Nov 2022, 13:46 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply25 Nov 2022, 13:46
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Pearl M's updateReviewer Update
25 Nov 2022, 14:34I’m not calling anyone. They should call me. How the hell do you hand over someone without making not a single call to let them know you did not debit? Again! How am I handed over to legal when you failed to collect on my salary date? How is it my fault? Fix this mess!
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Pearl M's update25 Nov 2022, 14:34
Reviewer Update
I’m not calling anyone. They should call me. How the hell do you hand over someone without making not a single call to let them know you did not debit? Again! How am I handed over to legal when you failed to collect on my salary date? How is it my fault? Fix this mess!