The worst support I have ever received

So, I decided to give Vodacom a try with MTN and Cell for 20 years.

I decide to get a Wi-Fi router and SIM card – bought it cash. The order process was good and get the device the next day, and that where it ends.

1. You get no instruction or communication or what do – it’s box and sim card.

2. There is no way I get support – I spend 45min on the phone trying to get support – nobody helps you, you keep on ending up on the self-help to check balance, and the only time you get to speak to someone is when you select the option to return the device.

3. Furthermore you can get self-help because you need the Vodacom number… which you don’t know as you get a sim card

4. These geniuses forgot to look at their business processes when you don’t buy a phone and that the sim card does not always go into phone!

5. 96 Hours later, the sim is not working.

6. Will be sending their stuff back – it is the worst support I have ever received.