KM
Kutlwano M

1 reviews | Active since Nov 2016

26 Nov 2016, 08:32

THE WORST SERVICES EVER!!

<p>I am really really really disappointed by vodacoms online sales and their call centre.</p> <p>On the 25th of November 2016 i tried purchasing a phone online through their online store and i had everything done and when i clicked on the order button i recieve an error message telling me the purchase was unsuccesful. Worried that i couldnt purchase the phone i then decided to contact their customer help line and i couldnt be assisted instead i got transfered to the Sales call centre and the guy there told me it was not processed.</p> <p> </p> <p>I then relaxed thinking that i will purchase the phone on my spare time, Today i decide to have a look at the online store purchase status it tells me that my order was created. To my irritation i contacted Vodacom again to try and get clarity as to what is happening because i do not want to buy the phone two times. Its either i am getting it via my online purchase or not. Not a single one of their useless call center agents where ablle to assist me instead i kept getting transfered and put on hold for no reason. So i will lodge a formal complaint today i have had it with Vodacoms bad service!!</p>

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Replies (2)
Vodacom
Vodacom's reply26 Nov 2016, 13:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply28 Nov 2016, 09:27
Official

Dear Customer

We apologise for the service you received.

We have escalated your complaint to the Sales Support Team for assistance and feedback.

Regards

Roderique Lategan