1 reviews | Active since Nov 2016
THE WORST SERVICES EVER!!
<p>I am really really really disappointed by vodacoms online sales and their call centre.</p> <p>On the 25th of November 2016 i tried purchasing a phone online through their online store and i had everything done and when i clicked on the order button i recieve an error message telling me the purchase was unsuccesful. Worried that i couldnt purchase the phone i then decided to contact their customer help line and i couldnt be assisted instead i got transfered to the Sales call centre and the guy there told me it was not processed.</p> <p> </p> <p>I then relaxed thinking that i will purchase the phone on my spare time, Today i decide to have a look at the online store purchase status it tells me that my order was created. To my irritation i contacted Vodacom again to try and get clarity as to what is happening because i do not want to buy the phone two times. Its either i am getting it via my online purchase or not. Not a single one of their useless call center agents where ablle to assist me instead i kept getting transfered and put on hold for no reason. So i will lodge a formal complaint today i have had it with Vodacoms bad service!!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
We apologise for the service you received.
We have escalated your complaint to the Sales Support Team for assistance and feedback.
Regards
Roderique Lategan
Dear Customer
We apologise for the service you received.
We have escalated your complaint to the Sales Support Team for assistance and feedback.
Regards
Roderique Lategan
