1 reviews | Active since Dec 2016

05 Dec 2016, 12:21

The worst service you can ever receive

<p>19 November, I decided to give Vodacom the benefit of the doubt and upgrade 1 of the 3 contracts I have with you. Alas once again, I was disappointed to find out that the consultant I spoke to didn't actually process it. </p> <p>I decided to be a noble citizen and enquire, it was hectic, the lady I spoke to was really not interested in my story. I tried numerous times and requested to speak to the Team Leader, He was calm, we spoke and handled the issue well. He promised to provide feedback by the next day.. Tsholofelo the Team Leader's promise was short lived. I've attempted on numerous occasions to get hold of him, emails sent, it's been a week now. No feedback, today I spoke to a certain Lindane, I asked for his team leader, I was on hold next thing I'm on the next queue to who knows where. I'm done and want to cancel all 3 contracts with immediate effect. You have proven to be unreliable over a period of 48 months and more. </p> <p>Im angry and frustrated with the level of service you provide. The behaviour speaks Volume </p>

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Replies (1)
Vodacom
Vodacom's reply05 Dec 2016, 12:54
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team