The worst service providers & customer service ever!

Very disappointed in Vodacom’s service but not surprised at all, typical Vodacom rip-off’s. I added insurance to my phone contract from the beginning of the contract. I have all the paperwork to proof that the insurance was added and active. The day I wanted to send in my phone for a cracked screen they told me my insurance was not active. I emailed them to ask why it was not active as I never cancelled it and was also never notified it was cancelled by them. Even though my monthly payment stayed the same, and was paid every month. So I paid for the insurance included in my contract bundle every month. And since the request about this they have ignored me completely, I have sent countless emails about this but absolutely no reply ever.