THE WORST SERVICE PROVIDER - VODACOM

I have recently relocated apartments about 3 months ago and required assistance with regards to getting me up and running with my Vodacom internet in my new apartment. I have since spoken to more than 10 different Vodacom consultants for help with connecting my current setup in my new apartment. After numerous back-and-forth conversations with the staff – it was concluded that there was no coverage in my new apartment for the current line that I was on. I was then requested to cancel my fibre line and advised that there was nothing further they could do to assist me. Please bear in mind that it has taken NUMEROUS phone calls to reach the above conclusion. Eventually, I was assisted by an agent who then advised me that it would be best to cancel my ‘contract’. I contacted the cancellation department and was then advised otherwise – I was offered the option to “Transfer” to a line that does have coverage instead of cancelling all together. Since all I wanted was to get internet at my new apartment – I agreed to the transfer instead of cancellation. However, since the above discussions were occurring over the past 3 months I have been billed and invoiced for my fibre till today (even though I have no internet). Due to the incompetence from the Vodacom staff – my account is now in arrears for these past 3 months by (R2900+). I have disputed my invoices and have a ticket that I opened SR*** on the 16th of June 2023. I have been calling Vodacom almost every day to try to get feedback since this is holding me back from moving further or even getting any sort of fibre installation at my new property. I keep getting told that this matter is being escalated however I have received no feedback whatsoever from the department handling my ticket. I believe that someone by the name of “Candice” is attending to my ticket however, this ticket has now been opened for 3 weeks and I still have no feedback and yet I am still being billed and invoiced for these months where there is ZERO assistance provided by Vodacom? This issue has caused SO MUCH of inconvenience for me over the past couple of months. I currently have NO INTERNET connection in my apartment and UNABLE TO MOVE FORWARD because I am waiting for my ticket to be sorted and I am having to purchase data everyday which is costing me more – again, because of *********** staff and service provided. Attached is a reference of an email I last received regarding the escalation of my ticket. Additionally, I have been refused to speak to any managers/Candice herself who is the one attending to my ticket.