1 reviews | Active since Jul 2017

12 Jul 2017, 10:22

The worst service provider to deal with

<p>Vodacom is flipping pathetic and disgusting. Ive been trying to cancel my contracts for solong now but noone seems capable of helping instead they suspend my services and cut me off completely. When you call them theres always an excuse or they put you through to a different department thats more useless than the one before. Now my account is in arreas and they have literally threatened to recycle my number if payment is not made immediately, like *** how can they do this. They have just made things so difficult and ****ed up by doing this. I ****en hate vodacom and will never use or recommend anyone to use them. This is all besides that fact that for numerous month they over charged me by thousands of rands and said it was data, for example for two months in a row my bill was over R8000 when my contract was only R799 a month. **** vodacom</p>

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Replies (4)
Vodacom
Vodacom's reply12 Jul 2017, 10:36
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply20 Jul 2017, 14:20
Official

Dear Byrone

As discussed, this matter has been escalated to the accounts department.

Regards,

RJ

Vodacom
Vodacom's reply20 Jul 2017, 14:20
Official

Dear Byrone

As discussed, this matter has been escalated to the accounts department.

Regards,

RJ

Vodacom
Vodacom's reply20 Jul 2017, 14:21
Official

Dear Byrone

As discussed, this matter has been escalated to the accounts department.

Regards,

RJ