1 reviews | Active since Apr 2011
THE WORST SERVICE PROVIDER IN SOUTH AFRICA!
For years I had a contract with Nahua Mobile until my account was handed back to Vodacom. This is when the problems started! At present my account is suppended. Why? I never received statements and only receive around the 24th of each month a SMS which advise me that a certain amount is payable. Payment is done around the 25th. On 24 December I received a notice that R2204.25 is due - I received a reminder on 31/12 and made a payment of R2205.00. Immediately after that I received a message confirming that payment was received.<br> <br> Today I was called and informed that my account is behind and that an amount of over R4000 is due. In questioning this I was told that my account is in arrears and that I am constantly paying in arrears. I questioned this as I could not understand this. After about 6 calls I eventually got behind the story in that there IS actually an amount behind but it was never communicated to me (no statements) So because Vodacom did not communicate the \full"amount outstanding in any communication to me I am disconnected. Come on Vodacom!"""
Thank you for making us aware of this issue.
A consultant will make contact with you to assist. Thank you for your patience.
Kindest Regards
MK, Consumer Website Team
Thank you for making us aware of this issue.
A consultant will make contact with you to assist. Thank you for your patience.
Kindest Regards
MK, Consumer Website Team
