NW
Nikkila W

1 reviews | Active since Jan 2016

26 Jan 2016, 18:07

THE WORST SERVICE PROVIDER EVER!!!

Some ******* excessive 3G data used or haked and received bill of R9500, none of which I used or ran up. <br> My bill is never mor than R500 a month. <br> Escalated the quarrie. It was halved and discounted. But I am still not accountable for that amount of data, and have nothing to show for it. So I refused to pay and closed the line until it was resolved. They refused to show me genuine proof, and fused mobile account that was up to date with the data package wich is 2 different accounts and have now suspended my mobile phone line too. This I would say is *******, and especially according to the national consumer act. They refuse to reopen an investigation. I went into a Vodacom data store and received information that the data that was used looked suspect. <br> I am 1 person who uses emails and surfs the net from time to time for research. Nothing more! I have switched off all my updates and use the wifi at work. I have had no real help from Vodacom and their customer service stinks! I will be moving forward using my layer and the national consumers act and spreading this all over the web.

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Replies (1)
Vodacom
Vodacom's reply27 Jan 2016, 06:24
Official
Hello Nikkila,

Thank you for making us aware of your complaint

Please note that a consultant will make contact with you in due course to assist with your query.

Regards
SA,Consumer Website Team