The Worst service provider

This is really starting to **** me off .this is the 4th review.Vodacom billed me for fibre that I dont have ,which.they cancelled order after order.For my inconvenience offered me LTE for 1 month free which was confirmed via email ,only to receive my bill with fibre charges which I don't have ..All they do is come on here and say rep**** to me privately,this an update or response before even communicating with with me ,just to show urgent response for the reviews ..No one at Vodacom from sales to service knows what they doing .I want this mess sorted out asap ..I'm logging a complaint with the ombudsman as well.