1 reviews | Active since Feb 2017

04 Jul 2017, 09:01

The Worst Service Provider by far

<p>I signed up with Vodacom in June...</p> <p>It took 2 weeks to do the first debit order.</p> <p>When they debited my account it was the incorrect amount....after talking to Vodacom multiple times they lacked the competency to help me resolve the issue. I have had to explain my story every time as they lack an integrated customer information system.</p> <p>They then proceeeded to debit my account again...with the incorrect amount for a 2nd time. After calling them again... no help.</p> <p> </p> <p>I classify Vodacom as having the worst possible customer service. The result of good customer service would be a satisfied customer...I am as far from satisfied as one can be.</p>

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Replies (1)
Vodacom
Vodacom's reply04 Jul 2017, 11:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team