ES
Elizabeth S

1 reviews | Active since Jul 2023

06 Jan 2025, 20:44

The worst service provider

The worst service provider with no improvement whatsoever.

I paid my account in full after it was in arrears and then they reinstated a debit order without my consent.They kept on recharging me with airtime and I called them several times asking why are they doing thay because I did not censent to this.

None of the consultants helped me Until today a consultant spoke to me and said they automatically reinstated the debit order and I am now owing2 months.I did not accept any debicheck and I made it verh clear to them that I did not want a contract now this is starting all over gain where I need to pay arrears this is a useless service provider and their consultants are not trained properly as they always giving incorrect information

0
Replies (1)
Vodacom
Vodacom's reply07 Jan 2025, 08:05
Official
Dear Customer,
 
Thank you for making us aware of your complaint.
 
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
 
***Please note*** Beware of phishing ****s.
 
Vodacom will not contact you via WhatsApp to request your personal details.
 
Regards,
 
Vodacom Consumer Website Team