1 reviews | Active since Apr 2016

02 Jul 2017, 09:43

The worst service provider

<p>I haven't even used according to my data usage im not even using 200mb yet every month when my 2 GB resets on my phone. Its depletes in a day! How os this possible. Vodacom was also my only choice of service providers, now i can wait to cancel my contract. Ive been to branches to enquire about this some people at the branches nust pull up their shoulders saying they cant assist me, some tell me its just the way it is. This is to say the least disgusting service on top of ripping people for data! I will re post this everywhere i can and i will tell people about disgusting vodacom and encarrige them to move to other networks! You dont even have the decency to give feedback to clients. If this was my company I'd be so ashame of it!!! Cant wait to get rid of you. All my contracts my husband's contracts my mon dad and brother. Hope you like loosing (from my side only) 7 contracts</p>

0
Replies (2)
Vodacom
Vodacom's reply02 Jul 2017, 11:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply07 Jul 2017, 09:56
Official

Dear Cidelia

We were unable to make telephonic contact with you regarding your data query. Please provide us with an alternate contact number or email address for yourself or feel free to contact us on 082111 or email *** for any further assistance.

Regards,

RJ