SW
Sinovuyo W

1 reviews | Active since Sept 2010

03 Oct 2017, 10:16

The worst service provider

Hi have dealt with a lady by the name of Zanele Sishi from the SMS follow up department who is extremely *********** and rude, who somehow found the problem I have been sitting with funny. She then had the ardency to ask me do I know what a credit note means when I advised her that I did not want to be consistently getting credit but rather be debited the correct amount. In as much as I have made sure that my company no longer uses Vodacom I now will further make sure that none of our client are using Vodacom, also friends and family and to also ensure that they please spread the word on the incompetency of service provided. More and more people need to be aware of the amount of theft this service provider is doing on people's accounts.

0
Replies (1)
Vodacom
Vodacom's reply03 Oct 2017, 11:49
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team