THE WORST SERVICE I'VE EVER EXPERIENCED

I'm billed for delivery of a new router that I did not get, I'm billed for an installation that never happened No one from Vodacom came to my new address to assist with anything I'm billed for 2 consecutive months for fibre that i never used at all.

I'M BILLED FOR TWO CONSECUTIVE MONTHS FOR A SERVICE I DO NOT USE BECAUSE YOUR AGENTS MADE EMPTY PROMISES THEY TOLD ME I COULD RELOCATE TO MY NEW ADDRESS WITH THE OLD ROUTER ONLY FIND THAT IT IS NOT COMPATIBLE WITH THE AREA. THEY SAID THEY WOULD ORDER A NEW ROUTER FOR ME WHICH DID NOT HAPPEN BECAUSE APPARENTLY THERE IS NO STOCK. AND NOW YOU WANT TO BILL ME FOR IT. THERE ARE NO TECHNICIANS FROM VODACOM WHO CAME TO MY HOUSE.

SEND ME THE CORRECT BILL WITHOUT THOSE EXTRA CHARGES/SERVICES BECAUSE I DID NOT GET ANYTHING FROM VODACOM. IT HAS BEEN THE MOST PAINFUL EXPERIENCE TO TALK TO ALMOST 7 AGENTS AND STILL NO RESOLVE.

PLEASE DO THE RIGHT THING BY ME BECAUSE I HAVE BEEN AN EXEMPLARY CUSTOMER WHO HAS NEVER MISSED A PAYMENT ON ANY OF MY CONTRACTS AND I DO NOT DESERVE SUCH HORRIBLE TREATMENT.

FIX IT FOR GOODNESS SAKE