MM
Mmone M

1 reviews | Active since Apr 2012

17 Oct 2016, 11:20

The worst service in the mobile industry

<p>I'm really disgusted at how you treat people. When one takes out a contract with you - you get feed with *******/useless information.</p> <p> </p> <p>When I took up this contract I bought my mother this phone as a gift. I clearly stated that I am the main holder of the contract and that all my communication should be on my MTN ported number and there was clearly no issue with that until I took a second line in September. All my communication and personal details are been sent to my mother instead of me. You guys don't even have the decency to send me an email instead.</p> <p> </p> <p>Also you have debited my account 2 days before the day that I have agreed to and this has created this account to be in arrears and my ITC score is been affected by your negligence.</p> <p> </p> <p>Lastly, I have asked to change this and to also to sort out my issues only to be told it has been resolved. What kind of nonsense is that?</p> <p> </p> <p>Your stuff is also not helpful even your supervisors. My ref: Zukiswa 17/10/2016 10:30-10:39; Lebo 17/10/2016 10:45; Samu Msweli 17/10/2016 11:00 and lastly 1- ********** 0613.</p> <p> </p> <p>Can someone help me with this before you lose a customer?</p> <p> </p> <p>Thanks</p> <p> </p>

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Replies (1)
Vodacom
Vodacom's reply17 Oct 2016, 11:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team