The worst service in the country - VODACOM

<p>In October last year I called vodacom to see if I was due for an upgrade, I was told I was and could order new handset over phone which I did. I made clear that I did not want to pay anything extra and was informed that seeing as i had a top up contract, my monthly contract fee would stay exactly the same. However since then I have been billed an additional 450 every month! I called vodacom and was told I'd taken an early upgrade as I was only due in December! I complained and was told I would be called back - I wasn't! I've called SEVERAL times since and had to help! Last week I went to my branch in polokwane and the assistant told me that I shouldn't have done an upgrade over the phone as this is the result and often the case! He told me that my billing would go back to normal as December was my upgrade month and I'd already paid e months penalty. However I was AGAIN over billed this month! I called vodacom AGAIN and spent 20 minutes explaining this only to be told to 'hold' and then cut off! Other than reversing and cancelling my vodacom stop order I do NOT KNOW HOW ELSE TO GET PROPER SERVICE I DESERVE FROM VODACOM!!!!!!!!</p>