THE WORST SERVICE IMAGINABLE!!!!

<p>I app**** for a new contract with Vodacom on the 10th of January 2017. I received an email with their reference number confirming that my phone was approved (reference number ********** 4) at 15:08:57 GMT+ ********** . I was told the phone will delivered within 48 hours. It is the 19th of January 2017 and I still don’t have my phone. On Friday I called I spoke to Nombulelo on the number 08 I was told the was no order number generated due to a systems glitch but I should receive my phone ASAP. On Tuesday, the 17th I then call to check the status of my application and to see if the order number has been generated and the order is on its way or not. Kindly note at NO POINT DID VODACOM CALL ME TO CONFIRM, INFORM ME OF ANY GLITCH OR DELAY ON THIER SIDE. I the IDIOT must keep calling them!!!! When I called on Tuesday I then spoke to Nombulelo again who I must state was as helpful as she can be with the tools provided to her accept not following up and getting back to me. Anyhow on Tuesday she informed me that the order number was not generated and as result she has spoken to Edward from ********** to escalate the request and that I should have delivery of my phone within 24 hours. On Thursday, Today, I called Nombulelo at 08.20 am to find out if all was in order with my order and if would get my phone today, I was then told the ORDER number was still not generated, again no one has called me to inform me of this, she then tells She will call Edward and get back to me. At 10:00 when I don’t hear from neither. I then call ********** to speak to Edward, I was informed that he is not at work but Nonhlanhla then assists me by sending an Email to Jennifer from the confirmations department for her to call me back.. Its 14:29 now I have not received a call from Jenifer. I call back at 12:30 to be put through to Philani who then says she will put me through to Nonhlanhla and then she hangs up on me. I call back and finally get a hold of Nombulelo who calls Jenifer from Confirmations who then informs her that I must wait another 48 for the order number. Nombulelo informs me of that and I request to cancel this contract and then she tells me that I can’t. Vodacom need to cancel this contract I can’t. I then requested to speak to Nombulelo manager, she put me through to her team leader/senior consultant...Julian who then says to me she will speak to the confirmations department and get back to me in an hour. I'm still waiting. This is just disgusting.</p> <p> </p>