The worst service i have ever received regarding an upgrade and buying data

<p>I now have been for nearly 4 months fighting with Vodacom in dispute of data charges that i am buying via the portal and sms method. I get a confirmation stating - " WE HAVE RECEIVED YOUR PURCAHSE REQUEST. VODACOM WILL SMS YOU WHEN YOUR PURCHASE IS SUCCESSFUL ". If i buy data, i require it immediately, NOT FOR A CREDIT TO BE PASSED ON A MONTHLY basis for your inefficiency and pathetic service!!! I have gotten so many " REFERENCE NUMBERS " and i ALWAYS get esculated to a team leader and back office in whom they also don't know what they are doing!!! Then i receive a sms saying your request has been closed but when i phone to find out that i still can't buy data or use the VODACOM APP, what on earth am i supposed to do??? You guys are simply USELESS AND YOUR SERVICE STINKS!!! I demand a FULL REFUND AND COMPENSATION otherwise i will be taking this matter to my lawyer!!! I expect a response with solution by C.O.B. tomorrow!!! </p>