The worst service I have ever experienced in my life.

I recently had an incredibly frustrating experience with Vodacom and felt compelled to share. I decided to upgrade online on the last day of their Black Friday deal, filling in all my details and receiving OTPs and confirmation SMSs. The message I received said that Vodacom would be in contact within 72 hours to confirm the deal.

Vodacom did call, but the phone rang for only 2 seconds, making it impossible for me to answer. The next day, I got another call, only to be told that my upgrade was canceled because I didn’t answer the phone the first time. This was despite their message clearly stating I had 72 hours to confirm the offer.

The consultant who called was extremely rude, blaming me for the entire situation, saying it was my fault for not answering the phone. When I explained that the conversation was making me uncomfortable, she continued to berate me, calling me rude and insisting it was my fault. Eventually, I had to end the call because it wasn’t going anywhere.

I spent the whole weekend trying to contact Vodacom to resolve this issue, but no one seemed to know what was going on. I was constantly referred to different departments with no actual solution. Eventually, I was told that even though I completed the application and submitted all the documents on the last day of the deal, if Vodacom doesn’t process it in time, the deal expires. They said, "It's the customer’s responsibility to follow up because we want the deal, not them."

After speaking with multiple agents who couldn’t help, we’ve decided to cancel our contracts with Vodacom. I would never recommend anyone use their services. The lack of accountability, poor customer service, and disrespectful behavior from their consultants has been enough for me to move on to a different provider.