The WORST service from VODACOM

My account was in arrears about 2-3 months ago. This was just 1 or 2 months in arrears and it was correct, in fact, according to my records, my account should be in credit. But here's the kicker, Vodacom seems to not have the tech savvy or resources or whatever the excuse might be to update their records and give me an updated statement showing my UPDATED account balance. I have contacted Vodacom, the service agent could not assist, I contacted Vodacom Collections and they even confirmed that my account is not in arrears, but Vodacom is *********** and not able to reflect this on a statement for me. If I go into the Vodacom app on my phone, it shows in BIG RED LETTERS that my account is in arrears, but yet, on the same day, I'm told that it's not in arrears. Maybe I'm stupid, but I just don't understand how this works. So the contract that I'm on, has not been put in the position it should be (as it was prior to the contract being in arrears), so now I still have to buy additional data and airtime (which is not supposed to be, not according to the contract I have), which is causing me to spend additional unnecessary money. Is there someone at Vodacom in a position to assist? I wonder.