1 reviews | Active since Jul 2015
The WORST service experienced
I ordered a tablet from vodacom midrand, who then sent the unit but the wrong sim card which then got stuck in the unit! I phoned and the unit was replaced WITHOUT the correct sim card. I phoned Vodacom informing them about the issue, I was then told that a new sim card will be sent. And I would receive it in 5 days... which never happened!<br> <br> I phoned again, they told me to buy a new sim and they will refund the money. So off I go buying a new sim card phoning again to do a sim swap just to be told that it's not a contract replacement sim card! Which I wasn't told about in the first place. So a new sim card would be issued and sent to me... the second time!<br> <br> The end of the month I get billed for a sim card and device I cannot use so yet again I phone asking what it's for as I cannot use the device as 2 sim cards were promised by now! So a THIRD sim card was promised... which after 2 months I'm still waiting for! and yet AGAIN billed for a unit I cannot use! There is no VODA shop in my town so I need to use my fuel to drive +- 45km to the nearest vodashop to purchase a new sim card!
I would like to apologise for the service received and all the inconvenience caused. This is certainly not in line with Vodacom's aim in achieving service excellence.
I have escalated this matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
I would like to apologise for the service received and all the inconvenience caused. This is certainly not in line with Vodacom's aim in achieving service excellence.
I have escalated this matter to the Sales Team for further investigation and feedback.
Kind regards
Vodacom Consumer Website Team
