SB
Sandra B

1 reviews | Active since Mar 2013

17 May 2016, 09:09

The worst service ever received

<p>We were with autopage for more than ten years and have always received exceptional service. Since we have been transferred to vodacom the service have been outragous. The first time visiting your vodacom shops in cape gate the one was offline and nobody seemed to wanted to help us. We went to the other vodavom shop downstairs where we sat waiting for more than 20 min while other customers that came after us were helped. When we enquired we received a rude response to say why are we moaning we were told that she will get to us. So we walked out the shop. We went back to vodacom to try and upgrade again on sa****ay the 7th of may. We app**** for a dell is and were told that she had to apply for a limit increase and will let us know by the 9th. We went back on the 10th to the same shop and were told that they did not have an application for us. We redid the application and signed all the paperwork. We were told it will take 3 to 4 working days. Today we returned to enquire and were told that vodacom has not got the laptops anymore and they were suppose to tell us when we app****. I am now gatvol of vodacom to say the least</p>

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Replies (1)
Vodacom
Vodacom's reply17 May 2016, 10:21
Official
Thank you for the posting. The matter will be escalated and a consultant will be in contact to assist with resolution. Kind regards, Vodacom Consumer Website Team