THE WORST SERVICE EVER FROM VODACOM FIBER

I have been a customer with Vodacom for all most 20 years, but I have never ever received such BAD service From anyone as I have from Vodacom's fiber department. In early February I was phone from there sales Department regarding getting a fiber Router and fiber installations. Within 3 days the Modem was delivered at my house. When I contacted them about the installation they told me that Frog foot were the contractors who had to install the fiber lines to the complex as there was already fiber in our area. .. I waited and nothing happend. Then Covid happend....and I waited until June before Frog Foot eventually installed the fiber to our complex and my unit. Vodacom kept on phoning me daily asking if they can connect my fiber, I was hesitant because I heard that there fiber was all ways a problem in the area. Eventually I agreed and about the last week in July we finally had fiber. when i got the fiber switched on i told the person i spoke to that i am moving end of September. He told me that it would not be a problem as they would then just relocate the fiber to the new address. On the 21st September I phoned Vodacom and spoke to Thando about my relocation and my new address. He gave me a Relocation number. He told me that there was fiber installed in the area and that Frog foot would have to come and do the installation of the Fiber box at the new address and that it could take about 30 Days. I also had to complete a relocation form he mailed me. I did so on the 25.Sept. When I phoned them on the 26 Sept, they could not see or find the mail I send them. I then mailed it to them another 3 times that day. Eventually she gave me a e-mail address for a Bulelani ( who was her superior). She told me she has got the relocation form and would get it processed. On the 29th Sept I phone Vodacom again to ask if I could get there Interim FREE 30 Day LTE solution while I was waiting for the fiber relocation. I was given another SR- Number for the LTE and was told it will take about 3 days for them to deliver the sim and ****el. I am still waiting.. I have phone 2-3 times every week since then To find out what is happening about the LTE or If there is any News on the relocation. Every time I phone I speak to different person and every person has got a different story. I have spoken to GUGU, CHANTELL, LAREN, CINDY, FAZEL, THANDO, SIPHO, YANDISWA , ILEEN, ANDISWA,THEMBI,.. every one of them can not give you any feedback on what's happening and tell you that they will escalate it to one of there superiors who will get back to you....guess what ??? I am still waiting for Constance, Kensani ,Fazel, Bulelani and who ever... to phone me or mail me back... They can cc you in on the mails they supposedly send ether...so you have no records if they indeed did escalate it. Every time I phoned I spend about 30 min on the phone telling the new person who is suppose to help you, the whole story. Hoping and praying that they can at least give me some news on the relocation Then today when I phoned again to follow up what the hell is going on... GULAM tells me that they don't have record of my relocation form and that I should send it again. Once they receive it, it can take up to 30 days for relocation to take place. What a load of ****...I HAVE NEVER EVER RECIVED SUCH BED SERVICE. I STRONGLY RECOMEND THAT YOU DONT USE VODACOM IF YOU ARE PLANNING ON HAVING FIBER INSTALLED