1 reviews | Active since Feb 2013
The Worst Service Ever - Day-light *******
<p>I went overseas for two weeks and set up roaming on my phone. After returning from overseas my phone service was blocked (I couldn't make calls, receive calls or even use mobile data and I have a contract).</p> <p> </p> <p>I tried calling their call centre from another number. They kept transferring me then dropping the call. Then I went to one of their branches, they tried calling their OWN call centre and guess what?!?!? NOTHING!!! They just transferred or ended the call because no one in the call centre answered.<br /><br />Add to this they have the audacity to send me an invoice for a service they are not providing. I will not pay until this is fixed! Actually, Vodacom should give me a discount for not providing me what I am paying for.</p> <p> </p> <p>*******, ******, ****bags... each call centre employee (along with all upper management) should be lined up and shot on the spot!</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
So how exactly are you going to contact me if you have blocked my number you ****ing dip****s!
I mean, are you that ***********?!?! That uneducated?!?! That useless?!?!
So now I have to be on standby for a call (that will probably not happen at all) from idiots who refuse to tell me when they intend to contact me.
As if we have all the free time in the world and have to adjust our schedule to meet their preferences.
If you actually cared about your customers (which you obviously don't) you'd sort the problem out in less than an hour.
Not prepare some automated response for every complaint you receive. Useless peasants!
So how exactly are you going to contact me if you have blocked my number you ****ing dip****s!
I mean, are you that ***********?!?! That uneducated?!?! That useless?!?!
So now I have to be on standby for a call (that will probably not happen at all) from idiots who refuse to tell me when they intend to contact me.
As if we have all the free time in the world and have to adjust our schedule to meet their preferences.
If you actually cared about your customers (which you obviously don't) you'd sort the problem out in less than an hour.
Not prepare some automated response for every complaint you receive. Useless peasants!