The worst service ever

I was contacted about 2 to 3 months ago for a "better" offer... It's was a quick call, so the lady kept confirming that nothing changes just a better deal for you.

My issue with this even if I agreed to the offer. I doubt there was a needs analysis done, they didn't check if I could afford this offer cause my bill went from R1200 now to R2100... I cant afford this and when I asked for them to remove this I'm told I agreed so I have to pay it..

Vodacom doesn't not care about they clients clearly, I literally have to starve now because of this... It's very selfish and unfair... I just need to be contacted and provided the ombudsman numbers, so this can be legally handled now. I have been with Vodacom for years and this is a nail in the coffin, I will never ever recommend this company cause they are money first and client service later...

I feel cheated and ******, I just want this contract terminated.