The worst service ever

On 3 November 2023 I submitted a review on the service on Vodacom. I received a call from an Olivia who deals with Vodacom Complaints. Then I received a call from Vodacom's business partner, Co-Activate on Monday, 6 November 2023 where this person (Tuneil) promised to listen to call that was made by 1 of their agents where I was advised that the change to the plan would NOT INCREASE my package pricing. I told her that that I am not paying the increase and that I wanted this cancelled. She told me that she would call me back by COB of the 6th but that call never came. Yesterday I received a call from Olivia (vodacoms complaints person) who also promised to give me feedback by COB yesterday and again nothing. This morning I received my statement with all the cost increases. I advised everybody that I spoke to that WILL NOT pay this additional price increased as this is not what was communicated to me by the agent of Co-Activate who initially called me on 12 October 2023. Seems to me that vodacom is passing the buck to Co-Activate - a business that actually lies to clients. I want that cost reversed as I do not intend paying it. Clearly nobody has made an effort to listen to that initial call...oh and what kind of business (Co-activate) cannot provide a reference for a call?