The Worst Service EVER

<p>I ported a number from Vodacom to Cell C on 17 April 2106 (when the cancellation fee was paid via EFT). In May, another number (unknowingly) was added to my account and an amount of about R630 was debited to the number. When I picked it up and queried it, all HELL broke loose!!</p> <p>Not only did I have to work it out why the number was added (to keep the ported number "live" until the contract was supposed to expire) and explain it to the personnel at VODACOM (and then they "understood" and I was incorrectly billed), this enquiery led to me being allocated one reference number after the other (about six if I am not mistaken)!! When calling the customer-care department or cancellations-department, your call lasts up to about forty minutes with the call being transferred from one idiot to the next! Then, the call drops.....even after begging the idiot to call me back should it happen and getting the assurance that he/she will (the last idiot was a lady with the name of SINO)!!</p> <p>Even using their e-mail service to the Customer Service to write a formal message to them, only got me two additional reference numbers and STILL, I am not getting contacted as their empty promise within 24/48 hours and needles to say, my account is not credited!!</p> <p>I have been a loyal customer from 1996 and sentimental enough to hang on to the first cell numbers ever allocated, but it is OVER!! As soon as my contracts expire, I am gone FOREVER because they employ untrained idiots and I will proove all my allegations if/when need be. This was also not my first issue that was dealt with in a very inappropriate manner (details can be made available if required)</p> <p>Please, prospective customers, there are other providers out there!!</p>