The worst service ever 💔

Item: Vodacom
Rating: 1
Author: Mokgaetji L

My fibre has been disconnected since the 1st December and I have been calling Vodacom countless times and I’m not getting assistance at all. My husband is working from home and this has badly affected his work. I need explanation of this whole mess. I have been requesting invoices and to date I have never received anything from Vodacom. I think I should just move to another service provider.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

07 Dec 2023, 07:58

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply07 Dec 2023, 07:58

Official

Mokgaetji L's updateReviewer Update

07 Dec 2023, 09:21

The consultant has made contact and I am waiting for an update.

Mokgaetji L's update07 Dec 2023, 09:21

Reviewer Update

The consultant has made contact and I am waiting for an update.