The worst service Ever!!

<p>I have been having the worst experience with Vodacom lately, and I have been a Vodacom customer for as long as I can remember, but have never experienced such incompetence with the service provider before, I requested for my banking details to be changed more than 3 months ago, and for some reason I still receive notifications to tell me my account is in arrears every month, when I call the call center the agents tell me they can see I have a debit order but don't know why it has not gone through, to make matters worse, every time this happens I get charged for a penalty fee, and now I am simply tired, I called again about this matter and asked the agent for a reference, so I could use it if I needed to,for my call, that was never sent to me, and that has never happened before, I have logged many service requests, but none were responded to, I am highly disappointed and annoyed at this kind of service.</p>