PB
Pieter B
1 reviews | Active since Aug 2022
18 May 2023, 12:42
The WORST service ever!!!!!
Vodacom I have never in my life come across such POOR SERVICE. YOUR SERVICE CANNOT BE RATED IT IS JUST TOO POOR. I have been battling since 24 April 2023 to get a new router out of Vodacom despite them telling me that it is on order at their warehouse. I have complained on Hello Peter and they did eventually phone me and then they tried to put the blame on Vumatel. Vumatel did come out this morning and then informed their Head Office that the problem is not with their line but with Vodacom's router. Vodacom thereafter phoned me and I told then AGAIN what the problem is and GUESS WHAT - NOW I HAVE NO INTERNET CONNECTION.
VODACOM WAKE UP YOU HAVE NO IDEA WHAT YOU DO. PLEASE PHONE ME AND HAVE MY LINE RESETORED. YOU ARE DEBITING INCOME, NOT EARNING INCOME, WHETHER YOU SUPPLY A SERVICE OR NOT. WORDS CANNOTDESCRIBE THE POOR QUALITY OF YOUR SERVICE!!!! PHONE ME
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
18 May 2023, 14:09Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply18 May 2023, 14:09
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
PB
Pieter B's updateReviewer Update
18 May 2023, 14:26Vodacom the above is your standard reply to all complaints and that is meaningless. I am unable to work due to your USELESSNESS. TRUE TO YOUR USELESS SERVICE NOBODY HAS BEEN IN CONTACT WITH ME. VODACOM AS ESKOM IS IN THE SAME CATEGORY -ABSOLUTELY USELESS
PB
Pieter B's update18 May 2023, 14:26
Reviewer Update
Vodacom the above is your standard reply to all complaints and that is meaningless. I am unable to work due to your USELESSNESS. TRUE TO YOUR USELESS SERVICE NOBODY HAS BEEN IN CONTACT WITH ME. VODACOM AS ESKOM IS IN THE SAME CATEGORY -ABSOLUTELY USELESS
PB
Pieter B's updateReviewer Update
18 May 2023, 14:49I now phoned Vodacom and gave them my reference number SR *** and was connected to an agent by the name of Pamela. She told me that the ticket has been closed and that I will not be getting a new router as it is a renewal contract despite them having told me on numerous occasions that there is a router in their warehouse that they will come and deliver. When I asked her why I have no connectivity she asked me if a technician has been to come and check the router. Now the whole thing is changing now a technician must come out - not once has vodacom been consistent in the reasons given why I have not gotten a new router or with anything. I HAVE NEVER COME ACROSS A COMPANY WHERE EVERYBODY LIES AND HAS EXCUSES FOR WHY THEY HAVE NOT PROVIDED A SERVICE.
vodacom I HAVE NEVER IN MY LIFE EXPERIENCED ANYTHING LIKE THIS.
HELLO PETER WILL YOU PLEASE ASSIST WITH HAVING THIS PROBLEM RESOLVED.
I HAVE BEEN A VODACOM CUSTOMER WITH THE SAME NUMBER FOR THE PAST 18 YEARS AND NEVER HAVE I MISSED A PAYMENT BUT I AM NOT A BIG BILLER SO vodacom IS NOT WORRIED ABOUT ME.
SHAME ON YOU vodacom.
vodacom I HAVE NEVER IN MY LIFE EXPERIENCED ANYTHING LIKE THIS.
HELLO PETER WILL YOU PLEASE ASSIST WITH HAVING THIS PROBLEM RESOLVED.
I HAVE BEEN A VODACOM CUSTOMER WITH THE SAME NUMBER FOR THE PAST 18 YEARS AND NEVER HAVE I MISSED A PAYMENT BUT I AM NOT A BIG BILLER SO vodacom IS NOT WORRIED ABOUT ME.
SHAME ON YOU vodacom.
PB
Pieter B's update18 May 2023, 14:49
Reviewer Update
I now phoned Vodacom and gave them my reference number SR *** and was connected to an agent by the name of Pamela. She told me that the ticket has been closed and that I will not be getting a new router as it is a renewal contract despite them having told me on numerous occasions that there is a router in their warehouse that they will come and deliver. When I asked her why I have no connectivity she asked me if a technician has been to come and check the router. Now the whole thing is changing now a technician must come out - not once has vodacom been consistent in the reasons given why I have not gotten a new router or with anything. I HAVE NEVER COME ACROSS A COMPANY WHERE EVERYBODY LIES AND HAS EXCUSES FOR WHY THEY HAVE NOT PROVIDED A SERVICE.
vodacom I HAVE NEVER IN MY LIFE EXPERIENCED ANYTHING LIKE THIS.
HELLO PETER WILL YOU PLEASE ASSIST WITH HAVING THIS PROBLEM RESOLVED.
I HAVE BEEN A VODACOM CUSTOMER WITH THE SAME NUMBER FOR THE PAST 18 YEARS AND NEVER HAVE I MISSED A PAYMENT BUT I AM NOT A BIG BILLER SO vodacom IS NOT WORRIED ABOUT ME.
SHAME ON YOU vodacom.
vodacom I HAVE NEVER IN MY LIFE EXPERIENCED ANYTHING LIKE THIS.
HELLO PETER WILL YOU PLEASE ASSIST WITH HAVING THIS PROBLEM RESOLVED.
I HAVE BEEN A VODACOM CUSTOMER WITH THE SAME NUMBER FOR THE PAST 18 YEARS AND NEVER HAVE I MISSED A PAYMENT BUT I AM NOT A BIG BILLER SO vodacom IS NOT WORRIED ABOUT ME.
SHAME ON YOU vodacom.