THE WORST SERVICE EVER!

Item: Vodacom
Rating: 1
Author: Mzamo S

THE WORST SERVICE EVER!!! I went to Cresta vodacom shop, wanted to activate an e-sim they went in circles not knowing how until they managed to eventually generate a QR code for me and told me to call cutomer care on 082135 i did so and got upto the point of a sim swop, when i tried to activate the esim im getting errors, i tried to call to speak to someone but ofcourse EVERYTHING IS DIGITAL AND TOBI CANNOT HELP ME EITHER. I need my phone now i have no network at all since the sim swop process and even the livechat is useless as they also refer me back to the stupid 082135 number which has NO HUMANS!!!!! HELP PLEASE!!!!

Helpful (0)

Replies (1)

Vodacom's replyOfficial

15 Aug 2023, 07:13

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply15 Aug 2023, 07:13

Official