The worst service ever

Earlier this evening i have contacted Vodacom customer care regarding the my simcard number that is been suspended. The consultant by the name of Neo Tadisha refused to help me ,mainly because I cannot give him the useless answer that he was expecting while he was conducting a security checks.<br> <br> The number that I was querying is *** and I told the consultant that this number is never been in use for some time exepct two weeks back when i went to do a sim swap on the same number. The reason was that I have installed a GSM intercom moderm that I will be needing a sim card to operate and I have expalined to the comsultant that I cannot remember the phone which was issuesd with this sim card some years back but he insisted that if I cant tell him the cellphone ,he cant help me I must go to the vodashop.<br> <br> Even if I gave him my full profile including id number but he was not interedsts at all . The point i why must vodacom have call cntreagents that does not think out of the box instead of us going stright to the vodashops.I even told him about the excat numbers that the sim card dialed in the last day before the suspension also the simswap to check on the system but no luck.