The worst service EVER

I've repeatedly tried to redeem my Talking Points for whatever possible.... I tried all the different channels and have logged numerous 'complaints'. Nobody follows up... nothing gets resolved.<br> <br> Just bought R200 airtime that just seemed to have vanished into thin air. Call Centre agent claims it was 'used by and internet application'... very vague and random response when I know for a fact I did not have my mobile data on and that I was in fact repeatedly trying to purchase a data bundle!<br> <br> The call centre agent agreed to assist as an alternative, to redeem my 450 odd Talking Points telephonically.... played horrible music for a bit and dropped the call. Fantastic... I do not think Vodacom can afford such shocking service in the highly competitive telecommunications environment and should be taking better care of their customers.